Frequently Asked Questions
Everything you need to know about your Montsand experience.
What is the standard shipping timeframe for my order?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 5-7 business days depending on your location.
How do I initiate a return or exchange?
We accept returns within 30 days of delivery. Items must be in their original, unworn condition with tags attached. Please visit our Returns Portal to generate a prepaid shipping label.
How can I ensure I select the correct size?
Each product page features a detailed 'Size & Fit' guide. We provide specific garment measurements and model information to help you find your perfect silhouette.
What payment methods do you accept?
Montsand accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Are Montsand garments sustainably produced?
Sustainability is at our core. we use ethically sourced fabrics and partner with certified manufacturers to ensure fair labor practices and reduced environmental impact.
Can I track my package after it has shipped?
Yes. Once your order departs our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery in real-time.